Client Advocate I

Role Overview

• Servicing your assigned book of business
• Acknowledge customer’s inquiry within 1 business day
• Create and maintain PDET cases as outlined in policy guidelines
• Acts as the single point of contact for client’s operational inquiries and escalated issues
• Resolutions to include but not limited to Claims, Enrollment, ID cards, COBRA, FSA, Network Ops, PBM, Customer Service, EDI Files and Finance
• Provides plan document interpretation and ensures the client’s questions are addressed
• Conduct client portal training
• Supports operational departments to enhance the member experience through improved workflows and process improvements
• Identify opportunities that support account owners in developing and delivering strategic plans

Requirements

• 2+ years healthcare industry experience
• Ability to meet deadlines
• Decision making skills
• Conflict resolution, flexibility, time management and active listening skills
• Knowledge and experience with administrative operations
• Professional written & verbal communication skills
• Experience in Outlook, Word, Excel, PowerPoint, and Teams

Benefits

• Health insurance
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs