Administrative Assistant

Role Overview

• Conducts administrative office coordination assuring smooth, timely, and efficient team operations by following established policies and procedures.
• Manages research, collection, analysis, and compilation of data and information for department reports as needed.
• Maintains key team schedules to ensure comprehensive coverage of Utilization Management activities including on-call and OOO calendars.
• Drives onboarding activities as needed as new Medical Directors are hired, including system access requests, hardware requests and other key items from a comprehensive onboarding checklist.
• Defines a high degree of customer service by fielding internal and external (less frequent) inquiries, resolving or redirecting as appropriate.
• Manages workflow for incoming items to ensure that issues are directed to the appropriate area, particularly in Manager's absence.
• Monitors status of delegated items to ensure closure.
• Some of work may involve confidential business material.
• Organizes, prioritizes, and responds to email or directs to appropriate area for response.
• Monitors status to ensure closure.
• May participate in special projects as needed.

Requirements

• 5+ years executive administrative support experience
• High level of organizational and prioritization skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Word, PowerPoint and Excel
• Proven ability to problem solve and decision making

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility