Associate Salesforce Administrator

Role Overview

• Operate as the day to day Salesforce Administrator for Service Cloud: Manage configuration, Flows, security model, permission sets, sharing, and org settings.
• Support Service Cloud architecture and scalability efforts to support high volume support operations.
• Support integration of Salesforce Order Management, MuleSoft/Informatica, Data Cloud, and Experience Cloud; manage named credentials and connected apps.
• Support Omni-channel deployments including email, webforms, chatbots, Live Agents and Voice (Amazon Connect).
• Inventory and govern automations (Flows, Process Builders, Apex), identify risk, and drive remediation with Development and Architecture teams.
• Ensure data integrity and governance: validation rules, structured imports, and steward collaboration.
• Implement security, segregation of duties (SoD), and audit controls to meet compliance requirements (e.g., SOX).
• Troubleshoot advanced user issues and integration failures; produce runbooks and drive cross team resolution.
• Train and enable users; create documentation and release notes.
• Configure and maintain reports and dashboards to provide real time data updates.
• Use App Manager and Lightning Flexi Pages to design and publish optimized, role specific Lightning apps and page layouts for users.
• Build and manage Einstein Prompt Builder templates to craft reusable, context aware prompts that drive consistent AI responses.
• Create and assign permission sets to grant least privilege access and simplify user permission management across profiles.
• Repeatable deployments using CI/CD pipelines with sfdx, Git, and change sets to ensure reliable releases.
• Knowledge on Daily Limits of Platform Events: Monitor org usage and limits (like daily Platform Event allocations) to prevent throttling and ensure reliability.
• Define sandbox types, refresh cadence, and data seeding to support environments.

Requirements

• 5+ years Salesforce administration experience (enterprise environments) Service Cloud focus.
• Salesforce Administrator Certification required.
• Hands on experience with Flows (record triggered/auto-launched), Process Builder migration, Apex familiarity a plus.
• Experience in creating dashboards and operational reports for support KPIs
• Deep Service Cloud experience: you’ve administered complex Service Cloud orgs and understand case management, routing, entitlements, and Knowledge.
• Data & security minded: understands data modeling, sharing, permission sets, SSO, and compliance controls.
• Collaborative: can translate business needs into secure, maintainable Salesforce solutions and work well with cross functional teams.
• Results oriented: ability to measure impact and use KPIs to improve operations.

Tech Stack

• Cloud
• Informatica

Benefits

• variable arrangements depending upon business and customer needs
• professional pursuits that offer greater flexibility in the way our people work
• training and enable users; create documentation and release notes