Orchestrate overall relationship with assigned clients, focusing on driving adoption of the HealthCast™ Services portfolio
Define key success criteria for deployment, education, and customer satisfaction
Craft training plans and educate end user teams on clinical workflows and Medtronic products
Measure, monitor and communicate customer achievement of key performance indicators
Act as a trusted advisor and demonstrate the continued value of products and services
Identify and develop upsell and cross-sell sales and services opportunities
Act as the voice of customer for technical inquiries and issue resolution.

5+ years in a related function with direct customer advocacy and engagement experience in post-sales or services functions with healthcare experience
Experience growing customer satisfaction, adoption, and retention
Strong public speaking and excellent presentation skills
Ability to drive continuous product value.
Willingness and ability to travel 60%
70%.
Experience developing product use-cases and workflows with customers.
Exceptional verbal, written, social, presentation, and interpersonal skills
Thrive in a multi-tasking environment
Technical and problem-solving skills coupled with the ability to guide and/or provide quick resolution to problems.
Experience conducting training or workshops for customers and discussing pros/cons of implementing various technologies

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Customer Success, IT Program Manager

Key skills