Manage and troubleshoot data integration: Resolve SIS-to-product integration issues, write and update extract scripts, and configure import processes to ensure seamless data flow.
Perform database operations: Execute updates, merges, deletions, and imports within established parameters while maintaining data integrity.
Ensure data quality: Conduct thorough quality control checks, investigate discrepancies, and resolve data errors resulting from integration failures.
Support customers: Respond to escalated data support cases, provide guidance on ETL processes and data specifications, and delivery clear status updates on issue resolution.
Collaborate effectively: Partner with product, engineering, and cross-functional teams to address complex data integration challenges and business rule requirements.

Associate degree, preferably in Computer/Data Science, Data Analytics, Information Technology, or similar field; or equivalent combination of skills and experience.
Proficiency in Microsoft Excel for data analysis and manipulation.
Foundational technical knowledge including basic ETL processes, SQL querying, sFTP servers, and file path navigation (Linux/Mac OS and Windows).
Strong analytic mindset with exceptional attention to detail, critical thinking, and problem-solving skills to diagnose and resolve complex data issues.
Collaborative approach with willingness to actively engage across cross-functional teams.
Excellent customer support skills with strong interpersonal, verbal, and written communication abilities to effectively interact with customers and internal teams.
Growth mindset with curiosity and eagerness to learn new technology and continuously develop technical skills.
Experience writing scripts using SQL.
Familiarity with tools such as Postman, SFTP clients, and API testing tools.
Previous experience in data analysis, integration, or technical support roles.

Data Analyst I

Key skills