Manage and provide strategic leadership for the Paid Leave Operations and Program Support (OPS) section—encompassing Compliance, Learning & Development (L&D), Policy, and Systems—to deliver the legal framework, training, tools, and guidance that equip staff and managers to provide consistent, people-centered, equity‑driven service.
This position aligns and coordinates unit work plans; establishes operational policies and procedures; and leads process improvement, performance monitoring, business process mapping, tracking, and quality assurance.
A core function of this role is strengthening OPS’s collaborative model and feedback loop, where Compliance insights inform L&D training and curriculum needs; Policy decisions are translated into practical, accessible knowledge; and Systems ensures technology supports program design and staff workflows.
This position also carries out the agency’s affirmative action, diversity, equity, and inclusion goals and responsibilities.

Six years of supervision, management, or progressively related experience; OR three years of related experience and a bachelor’s degree in a related field.
Commitment to valuing diversity and promoting inclusion.
Demonstrates inclusive, trauma‑informed, and equity‑centered leadership while coaching across multiple supervisory levels, disparate teams, and nurturing engagement, performance, and respectful team culture based on trust.
Experience analyzing, developing, implementing, and evaluating policies that align with complex state statutes, federal statutes, and program objectives.
Demonstrated experience delivering business results through disciplined planning and monitoring of multiple initiatives; leads organizational transformation and continuous improvement, applying change‑management and learning & development principles.
Strong ability to build relationships and effectively influence others not directly supervised; drives cross‑functional alignment and shared outcomes across internal divisions and external stakeholders.
Outstanding analytical and critical‑thinking skills to identify risks and improvement opportunities—especially in new or developing program contexts—and prioritizes solutions that are practical, measurable, and aligned to program goals.
OED & Paid Leave knowledge strongly preferred or transferable state‑agency expertise.

A workplace that balances productivity with enjoyment and encourages learning and mentoring.
Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
Work/life balance, 11 paid holidays a year, and a competitive benefits package.
Public Service Loan Forgiveness opportunity!

Operations and Program Support Manager – Business Operations Manager 2

Key skills