Lead end-to-end program execution, coordinating multiple workstreams and ensuring alignment across internal stakeholders.
Develop and manage program roadmaps, including key milestones, dependencies, and deliverables aligned to business objectives.
Establish and maintain detailed project plans, timelines, and tracking mechanisms to ensure on-time and high-quality delivery.
Drive cross-functional coordination across Product, IT, Digital, Data, Operations, and other internal teams to ensure seamless execution.
Define and implement structured delivery processes, including governance frameworks, workflows, and standard operating procedures.
Ensure operational readiness by aligning systems, processes, data flows, and resources prior to deployment.
Oversee program implementation activities, including system setup, workflow configuration, data integration, testing (UAT), and release management.
Proactively identify risks, dependencies, and bottlenecks, and lead mitigation strategies across teams.
Facilitate regular program reviews, ensuring visibility into progress, risks, and performance metrics.
Drive continuous improvement by identifying process inefficiencies and implementing scalable solutions.
Support internal stakeholder alignment by maintaining clear documentation, communication, and reporting standards.

Requires a BA/BS and minimum of 5 years experience in program/project management; or any combination of education and experience, which would provide an equivalent background.
Graduate degree preferred.
Healthcare and payer experience preferred.
Demonstrated capability to independently design and implement AI-enabled agents (e.g., via Microsoft Copilot) that automate routine workflows, improve cross-functional coordination, and enhance decision support across complex programs.
Proven ability to manage multiple complex projects simultaneously while meeting strict timelines.
Excellent written and verbal communication skills with the ability to present to executive-level stakeholders.
Experience delivering structured program reporting and executive-ready presentations.
Experience supporting product communication, positioning, and market rollout efforts.

Program Manager

Key skills