Manager I – Customer Care
Latham, New York, United States of America
Full Time
1 week ago
$74,088 - $111,132 USD
Visa Sponsor
Key skills
Leadership
About this role
Role Overview
- Responsible for providing oversight for customer service staff
- Directs implementation and administration of benefit programs
- Prepares and communicates information regarding benefit programs and procedures
- Audits to monitor efficiency and compliance with policies
- Hires, trains, coaches, counsels, and evaluates performance of direct reports
Requirements
- Requires BA/BS degree
- Minimum of 1 year of experience in a leadership role
- Minimum of 5 years related customer service experience
- Prior FEP experience is strongly preferred
- Experience working in a customer service call center environment preferred
- Experience in claims service operations preferred
- Previous leadership experience preferred.
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Medical
- Dental
- Vision
- Short and long term disability benefits
- Paid holidays
- Paid Time Off
- Wellness programs
- Financial education resources