Ensure consistent and reliable support to employees regionally (APAC) for Tier 1 inquiries
Manage enquiries using case management tool
Build strong knowledge on HR policies and processes both global and regional
Provide transactional support, basic data requirements and administrative tasks
Actively participate and contribute to projects/enhancement opportunities/new scope of work
Monitor case queue and proactively highlight/take actions on ageing cases
Collaborate with the People Service team to share feedback from employees

At least 3-5 years’ experience in a customer service, service center, or shared services role
Degree or relevant qualification
Proven organizational skills
Attention to detail and methodical approach required
Excellent interpersonal and communication skills
High integrity and ability to always maintain confidentiality
Excellent technical skills (Excel, Word)
Experience of HR systems such as Workday and supporting tools (e.g. CRM, LMS)
Ability to manage a demanding employee base
Strong team player

People Support Advisor

Key skills