Director, Operational Excellence – Business Transformation and Strategy Delivery

Role Overview

• Support cross-functional operating model change and transformation by analyzing and driving improvements across people, process, technology, and governance
• Collaborate with business leaders at all levels and their teams to analyze and assess processes and design, develop, and deploy solutions
• Evolve the tools and standards to optimize the team's value proposition

Requirements

• 8+ years of in role experience delivering quantifiable value and business performance improvement results via operational changes in large organizations
• Supporting Business Operations Teams to identify business problems, generate solutions, plan and implement changes that improve business performance
• Leading large-scale initiatives with multiple workstreams, from concept to implementation
• Working independently to achieve expected business outcomes and operational excellence
• Delivering the expected results with high Business partner satisfaction and within the schedule and budget
• Designing, redesigning, and improving business processes using six sigma, lean and quality management standard methodologies
• Experience with digital solutions and ability to facilitate operations and technical teams to automate manual processes
• Conducting process and data analysis including cost benefit analysis, modeling, process mapping, and data flows
• Business writing and creating content in PowerPoint to effectively tell a story and influence leadership across all levels
• Passion for improving all aspects of our business and removing operational friction
• Strength in translating quantitative analysis into insights that support unbiased recommendations
• Problem-solving that is underpinned by a keen understanding of objectives, an innovative spirit, and practicality
• Options and recommendations generation via top-down structuring and value analysis
• Ability to synthesize requirements for user experiences, business capabilities, and technology enablers
• Curiosity to explore root causes of ambiguous business situations through interviews, analytic research, and investigation
• Communication that is clear and concise verbally and is impactful and easy to consume in written and visual form
• Skilled facilitation of large working sessions of cross-functional team members
• Accountability for outcomes that are often achieved through partnerships and influence of peers and leaders
• Program leadership across multiple workstreams and complex business scenarios
• Adaptability to evolving and sometimes ambiguous business challenges

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development