As the voice of TD, you’ll be passionate about understanding our customers.
Whether you’re assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it.
You’ll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.
Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

High School Diploma or equivalent
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.)
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Ability to work both independently and as part of a team
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Contact Center Rep II, Everyday Banking

Key skills