Senior Director, Shared Services Operations, Strategy – Agentic Transformation

Role Overview

• Reporting to the SVP of Procurement and Shared Services, this Senior Director is the strategic architect connecting business stakeholders and shared services suppliers
• Spearhead the transition to an "Agentic Enterprise"
• Identify, design, and deploy Agentic AI workflows — autonomous AI agents capable of executing complex business processes—to dramatically improve operating margins, speed, and accuracy across Finance, Sales Ops, and Procurement
• Define the vision for Agentic AI within Shared Services, moving from static automation (RPA) to dynamic, reasoning-based AI agents that manage end-to-end business functions
• Serve as the lead advisor on how Agentic AI can reshape the "Finance of the Future," automating complex reconciliations, contract audits, and "Prospect-to-Cash" cycles
• Establish the framework for "Human-in-the-loop" (HITL) protocols, ensuring Agentic AI deployments align with Salesforce’s Trust and Equality values, including rigorous accuracy and compliance audits
• Conduct deep-dive process mining to identify high-impact areas where autonomous agents can replace or augment manual intervention in Procurement and Shared Services
• Collaborate with BPO partners (1000+ staff) to transition labor-intensive tasks to AI-augmented workflows, shifting the partner value proposition from "headcount" to "outcome"
• Develop sophisticated ROI models for AI investments, quantifying the impact of reduced cycle times, error rates, and headcount optimization on the enterprise operating margin
• Partner with IT and Product teams to ensure Shared Services agents are seamlessly integrated with Salesforce’s internal "Agentforce" and core data architecture.

Requirements

• 10+ years of combined experience in Shared Services, Procurement, or BPO with a recent focus on Digital Transformation
• Proven experience (or deep theoretical understanding) of deploying Agentic AI frameworks (e.g., ReAct patterns, multi-agent orchestration, or autonomous tool-use) to solve business problems
• 3+ years leading high-impact automation programs, specifically moving beyond simple "if-then" bots to GenAI-driven solutions
• Deep understanding of Finance and Operational workflows to effectively "teach" or configure AI agents for specialized business logic
• Strong ability to analyze data structures and "readiness" for AI consumption, ensuring that the underlying data for automation is clean, governed, and secure
• 8+ years of People Leadership: Experience leading technical and non-technical teams through the cultural shift of AI adoption, focusing on upskilling and "AI-fluency"
• Ability to explain the "black box" of Agentic AI to C-suite stakeholders, building trust in autonomous systems through clear KPIs and safety guardrails
• A commitment to Salesforce values, ensuring AI is used to empower employees and enhance customer success, not just reduce costs.

Tech Stack

• React
• RPA

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program