Foster a culture of inclusion and accountability, while developing a resilient, high-performing team through strategic coaching and continuous growth
Manage team capacity, pipeline, and staffing to ensure timely service delivery and client commitments are met while addressing business needs such as backfills, upskilling, and time-off coverage
Drive service excellence across the market’s book of business through data-driven decisions and proactive risk management
Transform broad strategies into clear, actionable goals and execute them within the market
Ensure client satisfaction and support sales by collaborating with partners and communicating key updates through dashboards and reports
Serve as primary escalation contact for operational issues, partnering with internal teams to drive swift, effective resolutions and ensure service excellence
Partner with Sales on client renewal and retention planning, using market and competitive insights to strengthen team positioning and drive growth across key markets
Proactively identify, champion, and execute process improvement initiatives to support client growth and retention

High School Diploma or GED required, bachelor’s degree preferred
3+ years of healthcare industry experience with a strong understanding of its complexities, challenges and evolving landscape, required
3+ years of experience driving successful client implementations and earning trust through strong interpersonal presence and persuasive communication, required
3+ years of experience using data to identify trends and opportunities, deliver strategic insights, and manage a complex book of business, required
Proven ability to inspire high‑performing teams and drive continuous improvement through effective leadership and coaching, required; team management, preferred
Demonstrated enterprise mindset, with the ability to influence change and drive continuous improvement, preferred
Proficient technical skills including Microsoft Word, Excel, PowerPoint, and Tableau, required
Excellent verbal and written communication skills with the ability to lead and influence internal and external matrix partners, required
Ability to travel up to 20%, Required

Manager, Client Account Implementation

Key skills