Key skills
Sales
About this role
Role Overview
- Own the success of Lottie's home care partner network
- Build and improve CS processes in partnership with the CS ops team
- Handle difficult, high-stakes conversations with home care operators
- Proactively educate partners on what success looks like
- Manage invoicing, payments queries, and operational support at scale
- Drive retention conversations
- Collaborate with product, engineering, and sales
Requirements
- You're process-minded
- You're a natural relationship builder
- You're a generalist problem-solver
- You're a self-starter with high attention to detail
- You have some customer-facing experience
- You've worked at scale
- Non-traditional backgrounds welcome
Benefits
- A very generous EMI share offering
- 26 days + bank holidays
- Excellent employee compensation/benefits
- hybrid office policy
- outstanding company culture with a 4.9/5 employee review score on Glassdoor
- Early hire benefits