Provides quality phone sales and customer service to Dealers in standard and custom product and service offerings
Responsible for handling all elements of contact with the dealer, including order processing, product complaints, inquiries, composition, printing, and billing disputes
Must be knowledgeable of all the complexities associated with the unique setup up and program design related to channel’s customer type
Answers all Dealer calls
Uses strong up/cross-selling and influencing skills to achieve or exceed revenue targets and customer satisfaction goals
Prepares order and quotes using standard pricing
Enters orders using Deluxe systems
Verifies specific customer information (i.e. spelling of name, correct address, phone, account number, size of order)
Requirements
HS/GED with 2 years prior experience in Call Center or Sales/Customer Service environment
Knowledge of order management system, access and navigating dealer websites
Previous sales and service experience with proven ability to achieve set objectives
Knowledge of customer products, custom PIMS options and order flow to support communication of custom capabilities
Strong administrative skills
Strong written and verbal communication skills
Strong decision making and problem-solving skills.
Benefits
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance