Key skills
CommunicationDecision MakingSales
About this role
Role Overview
- Provides quality phone sales and customer service to Dealers in standard and custom product and service offerings
- Responsible for handling all elements of contact with the dealer, including order processing, product complaints, inquiries, composition, printing, and billing disputes
- Must be knowledgeable of all the complexities associated with the unique setup up and program design related to channel’s customer type
- Answers all Dealer calls
- Uses strong up/cross-selling and influencing skills to achieve or exceed revenue targets and customer satisfaction goals
- Prepares order and quotes using standard pricing
- Enters orders using Deluxe systems
- Verifies specific customer information (i.e. spelling of name, correct address, phone, account number, size of order)
Requirements
- HS/GED with 2 years prior experience in Call Center or Sales/Customer Service environment
- Knowledge of order management system, access and navigating dealer websites
- Previous sales and service experience with proven ability to achieve set objectives
- Knowledge of customer products, custom PIMS options and order flow to support communication of custom capabilities
- Strong administrative skills
- Strong written and verbal communication skills
- Strong decision making and problem-solving skills.
Benefits
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement