Customer Service Associate – Voice & Chat Support

Role Overview

• Handle inbound customer inquiries across voice, chat, and email
• Diagnose issues quickly and take action—not just document problems
• Coordinate internally to resolve cases instead of redirecting customers
• Follow up until every case is closed
• Maintain clarity and accuracy in every interaction
• Ensure every case has a defined end state

Requirements

• 2+ years experience in customer service, support, or BPO voice/chat roles
• Strong English communication skills (spoken and written)
• Comfortable handling angry, confused, or repetitive customers daily
• Able to resolve issues without relying heavily on escalation
• Strong follow-up discipline until resolution
• Able to work US-aligned night shift from the Philippines

Benefits

• Paid Time Off (PTO)
• HMO
• Fully Remote Work