Support incoming calls, emails, and online chats from customers
Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests
Respond to questions and requests from clients/customers/agents quickly and accurately
Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken
Retrieving and responding to voicemail and emails
Occasional outbound call campaigns

Exceptional listening, communication and writing skills
Ability to handle difficult and detailed inbound/outbound calls
Excellent computer skills including Microsoft Excel, Word, Outlook
Ability to multi-task between various software programs
Some call center experience desired
Customer service experience desired
High School diploma/GED
Must become a licensed Property & Casualty Insurance Agent within 90 days of hire

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Customer Service Representative – Call Center

Key skills