Customer Service Representative

Role Overview

• Supervising and overseeing performance, staff development, and day-to-day operations of an assigned team
• Supporting HCSC Customer Service strategic goals and objectives
• Identifying and understanding strengths and opportunities of individuals and the larger team
• Building upon strengths to enhance the team
• Coaching through opportunities to ensure employees serve members, providers, and stakeholders
• Maintaining a safe and healthy work environment by enforcing organizational standards and core values

Requirements

• Bachelor’s degree and 1 year business experience OR 5 years business experience
• 2 years’ experience acting in a lead capacity with sound decision making skills in a customer service environment
• Experience in coaching, mentorship, and professional development
• Clear and concise written and verbal communication skills
• Analytical and organizational skills and ability to meet deadlines
• Experience in root cause analysis and problem solving
• PC proficiency to include Microsoft office products and operational systems

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement