Senior Client Partner – Payments

Role Overview

• Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion.
• Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio.
• Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM).
• Leverage business acumen to identify and capitalize on untapped growth opportunities within clients.
• Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities.
• Proactively leverage professional networks to generate new opportunities with existing clients.
• Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio.
• Spend significant time face-to-face with clients, ensuring strong engagement and understanding of their needs.
• Accountable for revenue and profit forecasts and delivery.
• Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight.
• For mature accounts, iteratively explore replacement pipelines to mitigate ramp-downs.
• Ensure accurate financial forecasts, projections, and adjustments.
• Manage and mitigate risks effectively, including succession planning.
• Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics).
• Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals.
• Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio.
• Ensure compliance with governance, business rules, and regulatory standards.
• Embed critical initiatives and processes within the client portfolio to achieve strategic objectives.
• Foster a culture of high performance and continuous improvement within the team.

Requirements

• Significant professional experience in client management or a similar role, with a strong focus on supporting and enabling account growth.
• Demonstrated ability to contribute to 20%+ revenue growth across client engagements.
• Extensive experience in developing and executing client strategies that drive business growth.
• Demonstrated success in managing account P&L and achieving financial targets.
• Experience in client engagement and building senior-level client relationships.
• Proven ability to collaborate and influence across various levels of an organization.
• Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus.
• Proficient in all client negotiation (investments / Master Service Agreements / thorny contract points) aligned with BDMs.
• Acknowledged by clients as the primary trusted advisor and contractual authority.
• Deep expertise in client relationship management and strategic planning.
• Exceptional leadership, negotiation, and relationship management abilities.
• Strong business acumen and ability to identify and capitalize on growth opportunities.
• Excellent communication skills, both written and verbal, with the ability to engage with senior stakeholders (C-level).
• Proven ability to manage multiple priorities and work independently in a fast-paced environment.
• Advanced problem-solving and decision-making capabilities under pressure.
• In-depth understanding of industry trends, market dynamics, and financial analysis.
• Commitment to continuous personal development and staying current with industry trends.
• Demonstrated ability to influence change and drive organizational transformation.
• Strong accountability for achieving results and maintaining high performance standards.
• Proficiency in financial management, including P&L management, forecasting, and risk management.
• Experience in driving continuous improvement and innovation in client solutions and service delivery.

Benefits

• Competitive salary package
• share plan
• company performance bonuses
• value-based recognition awards
• referral bonus
• Career coaching
• global career opportunities
• non-linear career paths
• internal development programmes for management and technical leadership
• Complex projects
• rotations
• internal tech communities
• training
• certifications
• coaching
• online learning platforms subscriptions
• pass-it-on sessions
• workshops
• conferences
• Hybrid work and flexible working hours
• employee assistance programme
• Global internal wellbeing programme
• access to wellbeing apps
• Global internal tech communities
• hobby clubs and interest groups
• inclusion and diversity programmes
• events and celebrations