Senior SAP Support Consultant, UK Payroll

Role Overview

• Provide application support to payroll customers through advice, guidance, and appropriate technical activities.
• Manage incidents, requests and changes from external customers using the ServiceNow tool in a timely and accurate manner, using ITIL principles.
• Provide functional analysis and guidance on UKI payroll processing queries.
• Act as the lead for the UKI Payroll AMS team, acting as a mentor to junior colleagues, chairing the daily standup call and working alongside the management team to advise on planning and knowledge transfer activities.
• Act as a Single Point of Contact (SPOC) for one or more customers, to provide a key point of contact with in-depth knowledge of their setup and payroll processing cycles.
• Ensure client documentation is updated to reflect changes made to their systems.
• Manage change requests (typically less than 20 days) from requirements gathering to estimation, unit testing and deployment, to deliver high quality solutions which meet our customers’ business requirements.
• Provide updates on status and progress to the SAP Support Lead via daily standup calls to flag blockers and share information with the wider team.
• Join customer facing issues calls to provide updates on incidents logged with the team.
• Use analytical skills to identify and resolve defects, ensuring the customer is happy with the resolution provided.
• Resolve complex defects related to overtime, social security calculation, legal reporting, allowances, sickness, taxes, posting, payslips, RTI and other UK specific payroll areas.
• Work according to Strada best practices around change and release management.
• Manage the testing and implementation of SAP patches including HRSP and CLC updates.
• Support End of Year/Start of Year processes alongside the customer’s payroll team.

Requirements

• Must have hands on experience of UKI Payroll – Schemas, PCRs, wage type creation, basic pay configuration, etc.
• Proven experience working with SAP Payroll systems (SuccessFactors ECP is a plus) providing maintenance, troubleshooting, configuration and support.
• Ability to prioritise work across multiple clients to ensure that deadlines are met and contractual SLA targets are achieved.
• Strong communication skills to update customers using business rather than technical language.
• In depth knowledge of payroll processes, systems, and UKI legislation.
• Excellent communication and presentation skills.
• Ability to build rapport with stakeholders at all levels.
• Strong analytical and problem-solving skills with great attention to detail.
• Ability to work both independently and as part of a team.
• Flexibility around working hours if required due to critical payroll issues or escalations.
• Systems implementation experience is not mandatory but would be beneficial.
• Appetite to become a subject-matter expert on SAP SuccessFactors Employee Central Payroll (ECP) modules.

Tech Stack

• ServiceNow

Benefits

• Competitive salary.
• Dedicated training programme, including ECP certification via SAP.
• Contribution pension scheme.
• Private medical insurance.
• Life insurance.
• Income protection insurance.
• Fully-remote, flexible working options.
• 25 days holiday per year in additional to public holidays (+ opportunity to buy/sell holiday days).