Key skills
CommunicationAccount Management
About this role
Role Overview
- Support the onboarding of new home care agencies and other partners by assisting with workflow setup, documentation, and training coordination.
- Serve as a primary operational point of contact for assigned home care partners and designated partnerships.
- Respond to partner questions and requests; triage and escalate issues as needed.
- Assist with troubleshooting operational challenges such as scheduling delays, staffing gaps, missed visits, or documentation issues.
- Monitor and track partner performance metrics including referral response times, in-home assessment and respite fulfillment, documentation accuracy, and caregiver feedback.
- Support partner adherence to CMS GUIDE documentation and reporting requirements.
- Maintain accurate partner records including contacts, service areas, and quality.
Requirements
- Bachelor’s degree in a related field or equivalent experience
- 2–4 years of experience in home care, healthcare operations, account management, or partner support roles
- Experience supporting external partners, vendors, or clients in an operational environment
- Familiarity with home care workflows including scheduling, staffing, and visit documentation
- Strong communication and relationship-management skills
- High attention to detail and strong organizational skills; ability to manage multiple accounts and priorities
- Comfort working with operational dashboards, KPIs, and performance reporting
- Professionalism, empathy, and alignment with Ceresti’s caregiver-focused mission.
Benefits
- Competitive compensation
- Supportive culture
- Opportunity to contribute to meaningful change