Analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications
Assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software
Build meaningful client connections, and learning how to manage and inspire others
Navigate increasingly complex situations, grow personal brand, and deepen technical expertise
Anticipate the needs of teams and clients, and deliver quality
Deliver value at this level through skills, knowledge, and experiences including critical thinking, interpreting data, and upholding professional standards

ServiceNow, BMC Helix, or Jira Service Management (implementations, transformations)
IT Service Management frameworks: ITIL 4, COBIT
IT Asset Management / IT Cloud Financial Management
Cloud platforms: AWS, Azure, GCP
DevSecOps transformation experience
Cloud discovery, tagging integration, federated configuration
Cloud APM, monitoring, auto-scaling, ELB, AI Ops
Observability, AIOps, APM tools
Discovery tools: SCCM, Tanium, Armis, Intune integrated with ServiceNow
Experience re-engineering IT processes and governance frameworks for on-premise and cloud
Preferred Certifications: ITIL 4, COBIT, ISO 27001, ServiceNow certifications, BMC Helix certifications, Flexera certifications, Jira Service Management (JSM), Cloud provider certifications: AWS, Azure, GCP, FinOps Certified Practitioner
Understand the importance of correct information management
Knowledge of Information Security and Data Protection
Correct Information Security Management

Senior Associate, ServiceNow – Cloud & Infrastructure Operations

Key skills