Network Support Specialist

Role Overview

• Provide technical support (Level 2/3), performing analysis and resolution of critical network incidents
• Propose and implement improvements to network architecture focused on performance, availability, and security
• Administer and configure medium and large-scale Cisco equipment, including L3 switches, edge routers, access points, and WLCs
• Perform advanced troubleshooting of protocols such as OSPF, BGP, HSRP, VRRP, QoS, and NAT
• Support deployment, migration, and expansion projects for local and remote networks
• Integrate and collaborate with security, cloud, and infrastructure teams, supporting strategic decisions
• Provide technical leadership for critical incidents and mentor junior and mid-level team members when needed

Requirements

• Bachelor's degree in Networking, Engineering, IT, or related fields
• Cisco CCNP Enterprise certification
• Strong experience with Cisco equipment and highly complex networks
• Proficiency in dynamic routing (OSPF, BGP, EIGRP), switching protocols (VLAN, STP, EtherChannel), ACLs, and QoS
• Experience with network security (VPNs, port-security, SDN technologies such as SD-WAN and SD-Access, DNAC)
• Advanced knowledge of Cisco IOS and IP networking (IPv4/IPv6)
• Ability to provide technical leadership and operate in critical environments
• Intermediate to advanced English for interactions with vendors and manufacturers

Tech Stack

• Cloud
• iOS
• Switching

Benefits

🏥 Health insurance 🦷 Dental plan 🍽️ Meal and food vouchers 🏦 Private pension plan 🖤 Life insurance 👶 Childcare allowance 🚌 Transportation voucher 🆘 Employee Assistance Program 🏋 TotalPass 🎂 Birthday off 🚀 Work from Anywhere