Act as the Swiss Army knife between our clients, our product, and internal teams.
Ensure every client onboarding and project runs smoothly while building the operational building blocks that allow Vocca to scale faster and smarter.
Lead onboarding for new clients and configure the solution to meet their needs.
Manage enterprise client projects: define scope, plan, coordinate stakeholders, and ensure timely delivery.
Solve client-specific challenges with creativity and strong problem-solving.
Deliver an outstanding client experience and drive long-term satisfaction.
Identify bottlenecks in internal workflows and simplify processes.
Proactively design and implement new processes to accelerate deployments.
Improve cross-team communication (product, engineering, sales) so information flows faster and more clearly.
Structure client feedback and channel it into the product roadmap.

Highly pragmatic, organized, and client-oriented.
Enjoy working with tools and processes to ensure things run smoothly.
Thrive in fast-moving environments and enjoy bringing structure to a high-paced setting.
Comfortable speaking with clients, operations, sales, and engineers.
Enjoy simplifying complexity, improving workflows, and increasing operational efficiency.
Fluent in French.
Experience with billing systems, CRMs, and reporting automation is a plus.
Basic familiarity with data science concepts (for dashboards and metrics) is a plus.
Experience at a startup or tech scale-up is a plus.

An entrepreneurial adventure with a supportive, high-energy, execution-focused team.
A product already live with delighted customers in a fast-growing market (healthcare automation, voice AI).
A real scaling phase with lots to build.
Meaningful responsibilities from day one.
An attractive compensation package + BSPCE.

Business Operations & Deployment Manager

Key skills