Lead and manage daily operations across multiple departments to ensure alignment with company goals and performance targets
Oversee and develop a team of virtual assistants and operational staff, including performance management, coaching, and accountability
Design, implement, and continuously improve operational systems, workflows, and SOPs to support scalability
Establish and track KPIs across departments; analyze performance data to drive decision-making and improvements
Identify operational bottlenecks and implement strategic solutions to improve efficiency and output
Collaborate with leadership on operational planning, resource allocation, and process optimization
Ensure strong communication and alignment between departments (Sales, Estimating, Production, Collections)
Support hiring, onboarding, and training initiatives to build a high-performing operations team
Maintain operational standards and ensure consistency in execution across all teams
Drive a culture of accountability, ownership, and continuous improvement

Proven experience in operations management, business operations, or similar leadership role
Strong background in process improvement, systems building, and performance management
Experience managing remote teams and cross-functional operations
Ability to analyze data and translate insights into actionable strategies
Excellent leadership, communication, and decision-making skills
Experience working in construction, insurance, real estate, or service-based industries is highly preferred
Proficiency in tools such as CRMs, project management systems (Asana, ClickUp, JobNimbus), and Google Workspace
Strong problem-solving mindset with a proactive, solutions-oriented approach
Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)
Device: Reliable laptop or desktop computer.
Internet: High-speed connection (minimum 10 Mbps).
Audio: Noise-canceling headset.
Video: Webcam for virtual meetings.
Workspace: Quiet, professional environment

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Operations Manager

Key skills