Key skills
CommunicationAccount ManagementSales
About this role
Role Overview
- Driving profitability for our online casino and sports platforms by fostering long-term relationships with VIP players.
- Managing a portfolio of VIP accounts to boost loyalty and maximize their value.
- Monitoring player activity and betting behavior to ensure a positive customer experience.
- Collaborating with other team members to ensure seamless support through a shift-based, rotating schedule.
- Providing frontline support for VIP players.
- Collaborating with marketing teams to develop and implement exclusive promotions.
- Liaising with Risk, Payments, and Legal teams to resolve customer issues promptly.
Requirements
- Bachelor's or Master's degree in Business, Marketing, or related fields.
- Minimum of 2 years of sales or account management experience, preferably in the i-gaming industry.
- Demonstrated experience in driving commercial value through campaign strategies and bonus awards.
- Excellent verbal and written communication skills in English; familiarity with German language will be considered a plus.
- Strong proficiency in MS Office, particularly Excel.
- Outstanding interpersonal and problem-solving skills.
- Able to display a high degree of confidentiality and discretion.
Benefits
- Competitive Salary
- Access to LinkedIn Learning programs as well as funding to educational programs of your choice
- Private Medical insurance & Access to a 24/7 Employee Assistance Program
- Monthly allowance for orders via the Wolt App & free drinks and snacks at the office
- Coverage of your public transportation expenses and gym membership
- Paid educational leave
- Hybrid working model
- Modern offices in the center of Athens
- 360 feedback for Constant personal and professional development
- 6 Company Extra Days off!