Shadow the senior ops lead and PM on user research, training, and agency onboarding
Ramp up on the ATS: capabilities, configuration, and workflows for each user type
Co-facilitate and independently run training sessions for agency users
Own support channels: triage issues, resolve common problems, escalate to engineering where needed
Independently facilitate workflow mapping workshops and usability testing sessions with agency HR teams
Identify patterns in support requests and user feedback; surface insights proactively

Some working experience, ideally in operations, consulting, account management, or a client-facing role
Strong written and verbal communication skills
Comfortable working in ambiguous, fast-moving environments
Experience facilitating workshops or training sessions (Good to Have)
Familiarity with enterprise SaaS tools or HR technology (Good to Have)
Background in user research, change management, or customer support (Good to Have)

Ownership and Autonomy — Beyond technical tasks, this means having autonomy to voice opinions and suggest future directions.
Rapid Prototyping — We prioritize testing ideas over debating them, allowing us to identify problems quickly and convey possibilities to others.
Flexibility — We provide flexible work arrangements based on what works best for our team and its members.
Continuous Learning — Drive professional growth by exploring new architectures, frameworks, and technologies.
Mission-Driven — Our work is dedicated to the public good, aiming to improve the lives of Singapore citizens.

Product Operations Specialist

Key skills