Junior Customer Success Manager

Role Overview

• You will work directly with Fabian, our VP Revenue, and take responsibility for your own areas of work in a Customer Success Management role.
• Customer onboarding
• Account management for existing customers
• Customer support (both subject-matter & technical)
• Customer lifecycle management (renewals, cancellations, ...)

Requirements

• You are ready to take responsibility — and don’t expect someone to tell you what to do every day.
• You enjoy working hands-on: you test, measure and improve, following the Build–Measure–Learn principle.
• You can enthuse people about new solutions while remaining factual and trustworthy — especially in the sensitive environment of public administration.
• You have experience with CRM systems, preferably HubSpot.
• You are prepared to give a lot — because you believe in what you do.
• You speak fluent German and good English.

Benefits

• A steep learning curve and the opportunity to help shape both content and strategy.
• A small, highly motivated team that supports one another.
• An environment where you work directly with the founding team — with fast decisions and real impact.
• Two products with clear benefits for a more digital, citizen-centered public administration.
• Plenty of room for initiative, responsibility and development — and not sales managers with 20 years’ experience who expect you to learn everything step by step.