Product Manager, Personalization – Fulfillment

Role Overview

• Lead the end-to-end product lifecycle for secure payment card solutions and enterprise SaaS products – from vision and strategy through delivery, launch, and ongoing optimization.
• Translate customer needs, market trends, and industry shifts into product requirements, roadmaps, and business cases for product investment.
• Drive cross-functional collaboration with Engineering, Manufacturing, Program Management, Sales and Operations to bring new capabilities to market.
• Own customer discovery, leveraging customer insights, data, and real-world adoption and usage metrics to prioritize features that deliver measurable customer and business impact.
• Define and evolve product strategy across payments, secure access, and card manufacturing technologies.
• Serve as the subject-matter expert and evangelist for your products – articulating product vision, differentiation, and capabilities to customers, stakeholders, and partners.
• Collaborate with UX to design scalable, intuitive features, and with global engineering teams to ensure they are technically feasible and built to a high standard.
• Own the product backlog, sprint planning, and sprint demo and release communication for your product areas.
• Ensure product decisions are grounded in data, compliance requirements, and operational feasibility across a multi-site, high-security manufacturing footprint.
• Champion continuous improvement across global engineering and operations – identify and drive opportunities to implement customer self-service, simplify workflows, automate processes, and elevate the user experience for both customers and internal teams.
• Drive innovation through the launch of capabilities using Artificial Intelligence, Machine Learning, and market leading tools and technologies.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field
• 2-4+ years of Product Management experience, including ownership of complex technical products in enterprise SaaS, payments, ecommerce, fintech, or adjacent industries.
• Demonstrated success delivering customer-facing products from concept to launch to scale.
• Strong ability to translate business needs and customer problems into actionable product requirements and roadmaps.
• Experience leading cross-functional teams including engineering, user experience, manufacturing/operations, program management, sales, and marketing.
• Familiarity with payments, card issuance, authentication, identity, or secure manufacturing technologies.
• Excellent communication and stakeholder-management skills, with the ability to influence without authority.
• Strong analytical and data-driven decision-making ability.
• Comfort working in a fast-paced, evolving environment with multiple concurrent priorities.
• Ability to work onsite in Boston, MA.

Benefits

• Competitive salary
• Professional growth and development opportunities