Support a large Electronic Health Records (EHR) implementation initiative.
Collaborate closely with technical teams to explain the business impact of issues.
Communicate resolutions and workflow changes with functional end-users.
Analyze complex data and translate technical findings into actionable business insights.
Triage and investigate all incidents related to the revenue cycle solutions, including Patient Accounting, Charge Services, Registration, and Scheduling.
Perform data-driven root cause analysis to identify trends, systemic issues, and the underlying cause of recurring problems.
Develop clear, concise recommendations for resolution for the technical and application build teams.
Collaborate with technical teams to ensure a clear understanding of the business requirements for a proposed fix.
Track the progress of incidents from initial report through final resolution and closeout, ensuring timely burndown.
Create reports and dashboards to summarize incident trends, root causes, and resolution times for leadership.

A minimum of 3-5 years of experience in a relevant role such as application support analyst, revenue cycle analyst, or business intelligence analyst within a healthcare setting.
Direct, hands-on experience with the Oracle Health (Cerner) Millennium platform, with a focus on revenue cycle solutions like Patient Accounting, Charge Services, Registration, or Scheduling.
Demonstrated expertise in revenue cycle workflows (claims, billing, denials, charge capture).
Must possess strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication skills, with the ability to clearly document technical issues and explain resolutions to a non-technical audience.
Bachelor’s degree, Master’s preferred for senior or technical leadership roles.
Ability to analyze complex issues and support decision making.
Strong communication and collaboration skills with the ability to work effectively in dynamic, cross-functional environments.
Experience with documentation and structured reporting as well as familiarity with productivity and tracking tools.
Experience working within the DoD, Veteran’s Health Administration (VHA) or Military Hospital System (MHS) a plus.
Must be a United States Citizen.
Candidates must comply with applicable client requirements, such as immunization and occupational health mandates.
Willingness to travel to client sites 25% of the time and perform remote work as needed.

Health Revenue Cycle Incident Analyst

Key skills