Project workflow management for the lifecycle of the project including but not limited to Project initiation, Project tracking, Risk capturing and status updates to stakeholders by working closely with the project /program manager
Manage project/resource allocations independently
Conduct monthly/periodic activities related to revenue forecast, revenue recognition, finalizing invoice amount and details, monitoring unbilled and outstanding while coordinating with Delivery and Finance team
Ensure delivery is managed efficiently and effectively, in line with relevant policies and standards
Ensure necessary documentation and update of Third Party Agreements relevant for data usage, Data Security, Policies and Procedures (client specific)
Maintain audit trail of relevant information
Establish strong rapport with key stakeholders, Senior Business Leaders, IT and Human Capital (HC)
Use problem-solving methodologies to propose creative solutions to solve operational sporadic and recurring issues related to technology, access, connectivity, allocation, etc.
Create and maintain key MIS reports to be shared with clients and internal stakeholders; Ensuring timely responses to all emails, requests and queries raised by delivery team and enabling functions like Finance, IT, Staffing, Operational Excellence on Operational matters related with the client accounts being supported

8+ years experience as PMO analyst, PMO consultant, PMO lead or a similar role, preferably in Analytics or IT/ITES services industry
Advanced MS Excel (not VBA)
Excellent computer skills and proficient in MS applications
Ability to analyze a range of complex data and make decisions based on analytical findings
Strong program coordination and administration abilities.
Good critical thinking and problem-solving skills.
Solid communication and interpersonal skills, should have great attitude towards work and focused
Ability to thrive in a fast-paced environment and work well under pressure.
Good to have MIS reporting
Graduation
Project Management certification is plus (PMP, Prince2)

PMO – Ops

Key skills