Customer Service Coordinator

Role Overview

• Manages large amounts of inbound and outbound calls in a timely manner.
• Provides information, resolves problems, and advises customers on statements or concerns they may have.
• Follows communication Scripts/Guidelines when needed.
• Works within multiple Billing systems and EHR/EMR system.
• Effectively communicates billing errors and payment issues.
• Performs pre-collection calls.

Requirements

• 1-3 years’ experience in operations.
• Knowledge of organizational effectiveness and operations management.
• Experience in a multi-entity organization in the healthcare industry.
• Proven work experience as Operations Coordinator or similar role.
• Excellent organizational and communication skills at all levels, both verbally and in writing.
• Strong attention to detail.
• Ability to operate a computer and proficiency in using a 10-key numeric pad required.
• Previous experience with computer applications, such as Microsoft Office Suite.

Benefits

• We’ve been work-from-home-warriors since before it was cool.
• We support (like encourage and fund) continuing education.
• We match charitable donations.
• Remote happy hours and a book club.