Own end-to-end program execution for customers, ensuring every deployment goes live on time and meets defined success criteria (activation, engagement and time to value)
Drive customer adoption and engagement, ensuring customers progress through key milestones without friction
Lead cross-functional delivery coordination while representing customer needs and ensuring commitments are met
Build and scale AI-enabled delivery workflows, translating repeatable work into systems, templates, and automations
Increase delivery leverage, enabling the team to support significantly more customers with improved consistency and reduced manual effort

You have owned execution in customer-facing roles (e.g., onboarding, implementation, program delivery) and can point to consistent, high-quality outcomes
You’ve managed complex, multi-stakeholder workstreams and delivered reliably against deadlines
You actively use AI tools (e.g., ChatGPT, Claude, automation platforms) to redesign workflows, automate work, and materially increase output
You communicate clearly and concisely, with strong attention to detail and follow-through
You demonstrate high ownership: you close loops, anticipate issues, and don’t let things drop
You solve problems and create structure in ambiguous environments to drive work forward while maintaining high responsiveness, clarity, and reliability in customer delivery.

We're a fast-moving company — the scope and shape of this role will evolve as we do.
AI fluency is a cultural expectation, not a line item on a job description.

Customer Success Associate

Key skills