The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – MS Windows based).
Manage and prioritize requests.
On time resolution of complaints.
Provide expertise on complex application issues.
Work with a centralized Call Management database on a daily basis.
Site & customer technical visits for product related activities.
Cross-functional responsibility to resolve technical issues (software and hardware) with our R&D departments, PM teams.
Build up a Knowledge Base of known applications and bug issues.
Ensure a good and professional communication flow with Carrier Technical teams over the phone and via e-mail

Engineering degree
Fluent English mandatory
Experience in support or technical consultancy function.
Professional experience of IP network.
Preferably, a relevant experience in the Electronic Security sector.
A solid knowledge of Microsoft SQL Server and Windows operating systems.
Analytical mind. The ability to solve complex problems, based on a logical and inquisitive nature.
Strong capacity to work in a team and to handle situations with Customers that could be potentially tensed.
Be ready for weekend support (once a month full weekend)

Competitive Salary regularly increased based on your performance
Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
Generali Insurance (Accident Insurance)
Employee Assistance Program
Free and confidential service to help with any difficulties regarding work, life and personal or family matters
Access Integrity line
Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment

Technical Support Professional

Key skills