Law Firm Virtual Receptionist, Bilingual – English/Spanish

Role Overview

• Answer incoming calls professionally and direct them to the appropriate team members
• Communicate clearly and effectively with clients in both English and Spanish
• Schedule consultations and manage the firm's calendar efficiently
• Conduct new client intake calls and gather essential information
• Respond promptly to emails and client inquiries
• Send intake forms and follow up with prospective clients
• Maintain accurate and organized digital client records
• Provide administrative support to attorneys and staff as needed
• Deliver exceptional customer service at all times

Requirements

• Fluency in English and Spanish (spoken and written)
• Strong phone presence and excellent communication skills
• Outstanding organizational and multitasking abilities
• Professional, friendly, and client-focused demeanor
• Ability to handle confidential and sensitive information with discretion
• Strong attention to detail
• Reliable, punctual, and accountable