You guide our customers through all phases of a project — from concept and implementation to a successful go-live
You capture customer requirements in detail, translate them into tailored solution concepts, and take responsibility for implementation and customization
In a technologically advanced environment you contribute your expertise and actively drive innovative topics such as the introduction of AI agents
You are responsible for the project management of our Zendesk projects — from planning through to successful delivery
With your commitment you help shape and further develop our customers’ Customer Experience
Together with cross-functional teams you develop sophisticated CX strategies that support the long-term success of our customers

You see Customer Service as a central lever for a holistic Customer Experience
You are familiar with agile methods and motivated to tackle complex requirements and implement them in demanding projects
You are comfortable taking ownership and responsibility, even beyond your immediate remit
You are well-versed in Zendesk or other CX tools and have administered them and/or delivered projects using them
You may already have experience setting up AI agents and/or chatbots
You have an understanding of IT contexts and processes
Communication is one of your strengths and you remain composed when facing challenges
You speak fluent German

Zendesk Consultant

Key skills