Customer Success Manager

Role Overview

• responsible for growing individual book of business within portfolio of existing accounts
• proactively engage and reach out to accounts on a regular basis
• build relationships to develop cross-sell and up-sell opportunities
• communicate with customers to react to client requirements
• analyse and understand customer needs to present solutions
• maintain strong relationships with stakeholders for customer satisfaction
• research and document contact information in Salesforce
• utilize Salesforce for accurate documentation and forecasting
• maintain knowledge of market conditions

Requirements

• exceptional consultative skills
• ability to communicate clearly
• ability to actively listen
• ability to inspire and project confidence
• ability to overcome objections
• proven track record in achieving sales targets
• extensive IT knowledge
• Bachelor’s degree (preferred)

Tech Stack

• React

Benefits

• hybrid work environment
• free in-office lunches throughout the week
• opportunity for growth and advancement
• renowned training platform
• competitive compensation