Manage the analytics team, designing and refining propensity models for default and credit recovery that maximize customer regularization and cash generation through optimization of negotiation policies
Manage the collections strategy team, promoting full integration across collections channels and allocating debtor volumes to the channels that offer the best cost-to-recovery ratio without reducing recovery rates
Lead the financial products team, designing payment plans and, when appropriate, financing solutions with external partners to maximize customer acquisition while minimizing cash-flow penalties
Develop and train teams, fostering a collaborative and productive work environment

Profit-sharing: celebrating results is part of Cogna's culture.
Meal or food allowance: provided via a flexible benefits card.
Health insurance: comprehensive plan with dependent coverage and co-participation.
Dental coverage: available to keep your smile healthy.
Tuition scholarships for undergraduate and graduate programs: access to our educational institutions for you and your dependents (spouse and children).
Birthday day off: choose a day to relax and celebrate.
SESC partnership: access to numerous opportunities to improve quality of life.
Pharmacy partnership (Univers): discounts on a variety of medications.
Corporate university: various learning paths and free courses to keep developing with us.
Wellhub (Gympass): access to fitness services to help you stay active.
Ninho program: dedicated support for employees and families expecting a baby.
Valoriza
Internal Recruitment Program: to boost your career through internal opportunities.

Collections Strategy Manager

Key skills