Field Consultant

Role Overview

• Conduct visits and deliver targeted training to franchise units
• Support and develop instructors and franchisees, promoting integration and continuous training
• Adapt the approach according to each franchisee’s profile and timing, ensuring correct application of the Kumon Method
• Plan and conduct trainings tailored to each unit’s specific needs, strengthening operational autonomy and quality
• Prepare Reports and Follow-up Plans
• Develop action and monitoring plans based on key indicators (enrollments, IC6, TMP)
• Prepare visit reports and keep information up to date for support teams and managers
• Monitor results and propose continuous improvement strategies
• Support the implementation of digital tools and ensure the organization of schedules and processes
• Contribute to plans and initiatives to strengthen the Kumon brand
• Coordinate and Conduct Meetings
• Coordinate and present regional and general meetings with franchisees, ensuring clear communication and integration across units
• Provide support for meetings with students’ parents and for brand-strengthening events
• Act as a bridge between headquarters and units, maintaining a consistent and transparent flow of information
• Customized Consultations
• Offer consultations aligned with each franchise unit’s needs and profile
• Monitor and evaluate the effectiveness of recommendations, analyze results and propose specific development plans
• Promote the exchange of best practices and strengthen the franchise network
• Data Analysis
• Manage and analyze data to track unit performance indicators
• Interpret results and propose strategic actions that support sustainable growth and improvement of key metrics
• Use digital tools for monitoring and to support decision-making
• Satisfaction of Franchisees, Students and Parents
• Contribute to the satisfaction and retention of franchisees, students and parents through a close, empathetic and results-oriented approach
• Support events and initiatives that promote engagement and strengthen the Kumon brand

Requirements

• Bachelor's degree (completed)
• Intermediate English (desired)
• Proficiency in Microsoft Office, with intermediate Excel skills
• Experience with franchises, business areas, commercial/sales areas and/or consulting (experience in education will be considered a differential)
• Experience with social media and general technology
• Availability to travel
• Reside in Ribeirão Preto and/or surrounding region
• Alignment with the education field, and with the company’s method and philosophy

Benefits

• Medical Insurance: Private-room plan at no cost to the employee; fixed fee for direct dependents (not co-payment)
• Dental Insurance: Optional
• Childcare Allowance: For employees with children up to 5 years old
• Support for Employees with Disabled Children
• Conexa Saúde: Employee support program offering specialized psychological and nutritional assistance (no cost to the employee)
• Vidalink: Medication assistance for all employees at no charge up to a monthly cap
• Gympass (now Wellhub)
• Meal Voucher
• Food Allowance
• Life Insurance
• Commuter Allowance: For days of in-person work
• Profit Sharing (annual)
• Education Subsidy: Support for professional development (subject to a set maximum)
• Free Study of Kumon Teaching Materials for All Subjects: All employees may study Kumon teaching materials for all subjects, using 30 minutes of their daily working hours
• Reimbursement for Study Using the Kumon Method: Available at franchise locations for employees and legal dependents
• Language Courses: Employees may use the benefit cap to study English, Spanish or Japanese (independent of Kumon Method study)
• Birthday Day-Off: The employee will have their birthday day off paid by the company or may choose a day in the week after the birthday if it falls on a weekend
• Career development plan