About this role
Role Overview
- Serve corporate clients with a focus on international travel, delivering high-quality service and operational efficiency while respecting SLAs and complying with mandatory processes and each client's specific requirements.
- Prepare quotes, make bookings, issue and reissue airline tickets, reserve hotels, arrange car rentals and other travel services.
- Advanced use of systems such as Sabre, NDC, E-LATAM, and others.
- Provide specialized consultation, recommending the best routes and fares.
- Ensure compliance with clients' travel policies.
- Provide problem resolution and traveler support before, during and after travel.
- Act quickly and decisively in emergency situations during travel, offering immediate support to travelers and finding efficient solutions to ensure their safety and continuity of travel.
- Manage the entire travel servicing and management process with a high level of care, attention to detail and quality of delivery, ensuring the best experience for the client.
- Maintain close relationships with clients and suppliers.
- Work schedule: 12x36 night shift, from 20:00 to 08:00.
Requirements
- Technical and/or higher education in Tourism, Hospitality, Business Administration or equivalent fields.
- Experience in customer service, quoting, booking, ticketing and reissuing domestic air travel; domestic hotel bookings; domestic car rentals; domestic bus travel; travel insurance; and group air, hotel and tour bookings domestically.
- User-level knowledge of systems: car rental and airline systems, and lodging distribution platforms.
- Proven experience in travel agencies or TMCs, with a focus on corporate service.
- Solid knowledge and hands-on experience with Sabre (GDS) and online booking tools (OBT).
- Proficiency in using airline portals.
- Advanced English or Spanish is mandatory.
Benefits
- Meal/food allowance on a Flash card.
- Sulamérica medical and dental plan.
- Total Pass.
- Home office allowance on a Flash card.
- Mental health support (VOLL Care).
- Education assistance through VOLL Education.
- Group life insurance.
- 6-month maternity leave.
- 30-day paternity leave (Our parental leave policy equally applies to same-sex couples).
- Vacation entitlement starting after 6 months.
- Day off.