Senior Inventory Analyst

Role Overview

• Deliver consistently excellent customer service via phone and writing, utilizing systems and resources for accurate, timely issue resolution.
• Communicate information to customers, contractors, and the sales team regarding orders, deliveries, product availability, order-specific policies, freight policies, product details, and pricing.
• Gather and evaluate relevant details to handle inquiries and complaints, resolving customer issues or escalating as needed. Develop thorough documentation for colleagues to ensure standardized customer support.
• Maintain professionalism while liaising with Supply Chain personnel and Retailers to coordinate special delivery requirements and resolve issues related to product availability.
• Collaborate with Credit and National Accounts Operations teams to escalate issues, relay inquiries/complaints, and drive improvement exceeding customer expectations.
• Accountable for initiating outbound calls to Retail Stores to ensure timely order processing for National Accounts customers.
• Oversee or process orders submitted through Hybris, email, and phone calls to ensure timely fulfillment and processing.
• Proficiently initiates orders for our high-touch customers with personalized SOPs, often necessitating additional access and proficiency in other line of business systems.
• As a member of a small department, actively seeks opportunities to support colleagues in completing the department's daily workload once personal tasks are finished.
• Additional duties involve offering versatile aid through cross-training and support to surpass performance, customer satisfaction, and service level objectives.
• Other duties as assigned.

Requirements

• Minimum of 1-year customer contact center experience preferred.
• High School Diploma or equivalent required.
• Emphasizes excellent customer service.
• Previous SAP experience preferred.
• Proven capability to prioritize and handle multiple tasks.
• Good organizational skills; detail oriented; self-starter.
• Excellent verbal, written and telephone communication skills.
• Basic knowledge of Windows, MS Office Suite, and Google Chrome required.
• Demonstrated ability to multi-task with keyboarding and phone required.
• Must be able to work in a team environment.
• Ability to work occasional overtime is required.
• Effective problem-solving skills.

Benefits

• work-life balance
• competitive benefits
• ongoing learning
• continuing education
• skill development