Conduct effective and engaging in-person customer professional development sessions, with travel about 50% of the time. This travel will be heavily scheduled during late summer and back to school season. Expect weekly travel from July-October
Conduct effective and engaging virtual customer professional development sessions for K12 administrators, counselors, and educators
Lead our customer webinar series
including creating session content, scheduling and facilitation
Manage operations and tracking of professional development in our CRM, Salesforce
Become a product expert and provide feedback to the product team
Support the Customer Success team in their training facilitation and product knowledge by leading internal training and enablement sessions
Support the creation and updating of professional learning resources including training slide decks, help articles, and other customer-facing materials
Assist with additional training team projects as they arise

Experience delivering content/presentations in an education or professional setting
Experience within the K12 landscape delivering professional development to educators highly preferred
Experience delivering SaaS training
Ability to deliver training to users of varying technical abilities
Ability to learn new technology quickly and thoroughly
Strong written communication skills and copywriting abilities
Strong time and project management skills
Proficiency in Google Workspace, including editing Google Slides to meet branding standards
Familiarity with Salesforce
This is a role with a large amount of travel. Willingness and ability to travel 75%+ of the time for customer professional development. Travel for customer sessions takes place largely between July-October. This role will also attend 2 internal company trips per year
Logistics: Located in the East Coast Timezone, Located near a major airport

Training Specialist

Key skills