Communications Lead

Role Overview

• The MH Communications Lead plays a pivotal role in connecting high-level business strategy with seamless operational execution.
• They are responsible for creating thoughtful and engaging content to promote identified DoW priorities within budget and aligned with the organization’s goals to include but not limited to related website development and posts, social media, events (in-person and virtual), articles, press releases, e-mail campaigns, and advertisements.
• Collaborate with multidisciplinary teams to develop propose, develop, and implement marketing, advertising, and educational materials across print, online, social media, events, briefings, etc
• Ensure products and materials align with the company’s vision, goals, and priorities
• Collaborate with teams across Human Centered Design, User Interface/User Experience, Information Technology, product development, clinical operations, and others to coordinate efforts and align on project goals and client priorities
• Develop webinars and other virtual events as needed
• Create and managing e-mail campaigns
• Contribute to the development of promotional products and materials, including print, digital, and special projects, such as the event booth and website redesign
• Create compelling content, messaging, and stories
• Managing DoW spotlights for the website, social media, events, and articles
• Manage the review and approval process for marketing materials, including working with various stakeholders
• Prepare monthly reports on activities and results of marketing and advertising initiatives
• Participate in outreach events, such as exhibiting at conferences and staffing information sessions
• Manage stakeholder expectations by maintaining consistent communication and troubleshooting issues promptly
• Coordinate rollouts of new products and materials
• Facilitate training sessions and monitor employee adoption to ensure successful implementation
• Collect and analyze feedback to refine products, materials and related processes and support continuous improvement
• Robust stakeholder management to align departments and foster collaboration

Requirements

• Bachelor’s degree in Communications, Journalism, Public Relations, or Marketing required with 8 or more years of professional experience in Military Health strategic communications, public relations, corporate communications, or a similar role.
• Hands-on experience using Military Health communication platforms such as email marketing software, intranet systems, or DHA-specific platforms.
• Strong background in preparing executive-level briefings, white papers, and Reports to Congress for General Officers and Senior Executive Service (SES) leaders.
• Excellent English verbal, presentation, writing and editing skills with familiarity in design tools such as Figma to support visually engaging materials with ability to adapt communication styles and tone to suit diverse audiences and platforms effectively.
• Skilled in aligning communication goals with overarching business objectives, proactively identifying opportunities, risks, and areas for improvement.
• Ability to utilize best practices and implementation strategies to optimize communications for client projects and stakeholders.
• Expertise in developing and implementing comprehensive communication strategies that drive successful project outcomes.
• Proficiency in Microsoft tools (Word, Excel, Outlook, PowerPoint), collaboration platforms (SharePoint, ServiceNow, Jira/Confluence), and modeling tools (Visio, Power BI, Excel).

Tech Stack

• ServiceNow

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options