About this role

Build and manage a pipeline of compelling customer success stories
Grow and nurture a customer advocacy community across all levels
Showcase customer stories across diverse channels
Support and expand Kaseya’s executive sponsor program
Plan and organize customer participation in events
Enhance and manage the customer reference program
Grow Kaseya’s presence on customer review platforms
Own and scale Kaseya’s customer referral program
Plan and execute creative customer recognition programs
Work with cross-functional teams to align advocacy activities with company goals
Monitor metrics and optimize advocacy programs based on data-driven insights.

5+ years of experience in customer advocacy, customer marketing, or related roles
Proven success in building and scaling customer advocacy programs
B2B marketing experience; familiarity with SaaS and technology companies preferred
Strong communication skills and ability to work with cross-functional teams
Proficiency with CRM and marketing tools (Salesforce)
Willingness to travel approximately 10-15% when needed.

Customer Advocacy Manager

Key skills