Foresite CybersecurityRemote
Customer Success Manager
United States of America
Full Time
1 hour ago
H1B Sponsor Likely
Key skills
Customer Success ManagementAccount ManagementManaged Security Services (MSSP)Security Information and Event Management (SIEM)Security Orchestration, Automation, and Response (SOAR)Google Cloud Platform (GCP)Cybersecurity Threat LandscapeGCPGoogle CloudSaaSLeadershipCommunicationCustomer SuccessSales
About this role
Foresite Cybersecurity is looking for a strategic, relationship-driven Customer Success Manager to serve as the primary bridge between their Mid-Market clients and managed services. The role involves leading the post-sales lifecycle, ensuring customers maximize their investment in Google SecOps and Foresite’s MSSP offerings while driving long-term retention.
Responsibilities:
- Act as the primary point of contact, orchestrating communication between client stakeholders and Foresite’s delivery teams to ensure seamless service execution
- Proactively manage account health metrics and conduct regular business reviews to ensure MSSP services meet established KPIs
- Align client business objectives with long-term protection and compliance goals, ensuring our delivery remains a high-value asset
- Own the full renewal lifecycle for Mid-Market accounts, identifying 'at-risk' signs early and developing strategic mitigation plans
- Deeply understand evolving security needs to identify opportunities for upselling additional Foresite services or Google SecOps features
- Provide structured feedback to Foresite leadership to help refine managed service offerings and the overall Mid-Market customer experience
Requirements:
- 3+ years of experience in customer success or account management, specifically managing a portfolio of Mid-Market clients in the cybersecurity or SaaS space
- Solid understanding of managed security services (MSSP), including the value proposition of SIEM and SOAR concepts
- Expert at building rapport and maintaining long-term engagement with mid-level management and executive stakeholders (CISOs/IT Directors)
- Ability to interpret account health data to drive proactive outreach and creative problem-solving
- Familiarity or direct experience with Google Cloud Platform (GCP) or Google SecOps
- Experience working within an MSSP environment or a deep understanding of the cybersecurity threat landscape
- Exceptional ability to translate technical security outcomes into business value for non-technical stakeholders