Customer Success Manager

The Cake is a fast-growing Cognitive AI company seeking a Customer Success Manager who is ambitious and entrepreneurial. The role involves owning the full customer lifecycle, acting as a strategic advisor, driving platform adoption, and identifying upsell opportunities to ensure client success.

Responsibilities:

• Own the full customer lifecycle — from onboarding and first campaign activation to optimization, expansion, and long-term success
• Act as a trusted strategic advisor, helping clients translate behavioral intelligence into high-performing campaigns
• Drive platform adoption, campaign performance, and revenue growth within your book of business
• Partner cross-functionally with Sales, Product, and Platform teams to deliver exceptional outcomes
• Identify upsell opportunities and turn customers into long-term growth partners

Requirements:

• 2–6 years of experience in Customer Success, Account Management, or Programmatic Media
• Strong understanding of DSPs, programmatic trading, and media activation workflows
• Proven ability to manage client relationships and drive measurable results
• Entrepreneurial spirit with high ambition and ownership mindset
• Excellent communication and project management skills
• Legally authorized to work in the US
• Have hands-on experience with retail media or major RMNs
• Are genuinely excited by AI and behavioral intelligence
• Thrive in a fast-paced startup environment and want to be molded as a future leader
• Bring proactive energy, curiosity, and a high-performance personality