Support a strategic roadmap of initiatives for techno-functional innovation in the industry-defining environment for Customer Success.
Facilitate timely decision-making across a broad network of stakeholders, delivery partners, and operational teams.
Quickly adopt awareness and demonstrate command of policies, processes, and programs with discernment of the different pressure-points for each.
Collaborate with security, legal, architecture, engineering, quality, support, experience, and program management partners in coordinating delivery of complex, multi-multi objectives.
Represent and lead diverse delivery functions in program/project core team and executive steering committee meetings.
Accountability for team integrity, product excellence, decision making, delivery estimates and roadmaps, career development, client communications, and project outcomes.

Minimum of 2 years of professional experience with product, architecture, career and client leadership
B.A., B.Sc. or equivalent
Experience in enterprise products/applications with an emphasis on Service Cloud and enterprise Support business functions
Assessing the capabilities, impact and shortcomings of changes in enterprise business architectures and processes from a technical and business standpoint
Familiar and comfortable with agile/scrum development methodologies
Communicate with business as well as technical audiences
Able to write clear and concise documentation, excellent written and spoken communication skills
Function independently and as part of a team under aggressive deadlines in a fast-paced environment
Impressive presentation skills and experience communicating and convincing audiences from analysts to C-suite

Product Owner

Key skills