Serve as the first point of contact for all inbound calls and client-facing communication, representing the business with professionalism and polish
Proactively generate leads and conduct outreach to prospects in the automotive insurance industry across Australia and New Zealand
Liaise with insurance company executives at a senior level, including contacts at major groups such as QBE
Chase and issue invoices, manage billing follow-ups, and ensure accounts are kept current
Perform accurate data entry and maintain up-to-date pipeline records and client information
Manage day-to-day office operations independently, handling routine tasks and decisions without escalation
Support coordination across Asia Pacific operations as the business continues to scale
Identify high-potential deals and opportunities, escalating appropriately to the Managing Director

At least 3 years of solid experience supporting C-level executives in the Australian market
Background in the insurance industry strongly preferred, particularly automotive or catastrophe claims
Familiarity with CRM platforms and standard office software
Exceptional verbal and written English communication skills — this is non-negotiable and will be assessed rigorously during the hiring process
Highly organised, detail-oriented, and capable of managing multiple priorities simultaneously
Independent and proactive work style — comfortable making day-to-day decisions without constant direction
Able to pivot quickly in a fast-moving, entrepreneurial environment
Prior experience supporting a senior executive or managing a small office remotely is a strong advantage

Executive Assistant to the CEO

Key skills