Own the end-to-end product strategy and roadmap, aligned with company objectives
Drive product discovery and validation through structured customer research, rapid prototyping, and market testing
Oversee the full product lifecycle from ideation through commercialization and scaling, with a clear prioritization framework
Build working product solutions using AI as the primary execution medium, moving from problem framing to working solution without reliance on legacy SDLC rituals
Engage directly with hospitality customers to understand operational challenges and validate product assumptions
Audit business functions for high-value automation opportunities and prioritize by impact, feasibility, and learning velocity
Act as the bridge between executive direction and ground-level product and engineering execution
Build, lead, and mentor a high-performing product team, instilling a culture of ownership, experimentation, and customer-centricity

8+ years in product management or product leadership in B2B SaaS or enterprise software
Demonstrated ability to design, prototype, and ship working AI-enabled solutions in a commercial environment
Experience managing both a core product roadmap and client-specific custom development, with the discipline to balance and prioritize across both
Strong understanding of modern software architecture, APIs, cloud services, and AI/ML technologies and their practical applications
Familiarity with hospitality technology, POS systems, or adjacent verticals is an advantage
Proven ability to drive change in established environments and influence across functions without formal authority
Able to write a tight spec, run a sprint, hold engineering accountable to timelines, and communicate clearly to clients and executives
Experience engaging directly with customers or end users; ability to explain AI systems clearly and responsibly
Strong bias toward action: you ship things, measure them, and improve based on what you learn.

Head of Product and AI Innovation

Key skills