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Field IT Support Technician, Backup at METALINE | JobVerse
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Field IT Support Technician, Backup
METALINE
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Field IT Support Technician, Backup
Nanterre, Île-de-France, France
Full Time
3 weeks ago
$28,000 - $30,000 EUR
No Sponsorship
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Key skills
ServiceNow
About this role
Role Overview
Provide Level 1 and Level 2 support to users
Handle incidents and requests via ticketing tools
Work in helpdesk, on-site and IT kiosk environments
Install, configure, and troubleshoot workstations, peripherals, and software
Ensure rigorous ticket follow-up and compliance with procedures
Represent Metaline with a strong service orientation and commitment to user satisfaction
Requirements
Good level of English
Valid driver's license (Category B / car)
Ticketing tools: GLPI, ServiceNow (or equivalents)
Windows environments / user workstations
On-site client interventions
Autonomy, adaptability, and responsiveness
IT diploma or significant experience in IT support
Helpdesk and on-site support experience appreciated
Tech Stack
ServiceNow
Apply Now
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