Key skills
ServiceNow
About this role
Role Overview
- Provide Level 1 and Level 2 support to users
- Handle incidents and requests via ticketing tools
- Work in helpdesk, on-site and IT kiosk environments
- Install, configure, and troubleshoot workstations, peripherals, and software
- Ensure rigorous ticket follow-up and compliance with procedures
- Represent Metaline with a strong service orientation and commitment to user satisfaction
Requirements
- Good level of English
- Valid driver's license (Category B / car)
- Ticketing tools: GLPI, ServiceNow (or equivalents)
- Windows environments / user workstations
- On-site client interventions
- Autonomy, adaptability, and responsiveness
- IT diploma or significant experience in IT support
- Helpdesk and on-site support experience appreciated
Tech Stack
- ServiceNow